The privacy notice explains how we NOLAN PLUMBING HEATING AND GAS , intend
to collect and use information about you.
NOLAN PLUMBING HEATING AND GAS may change this policy from time to time
by updating this page. You should check this page from time to time to
ensure that you are happy with any changes. This policy is effective from
1 May 2018.
Who we are
NOLAN PLUMBING HEATING AND GAS
The information we collect
Under data protection law we are known as the ‘Data Controller’ of the
personal information that we collect about you. As a data controller
we have certain legal responsibilities concerning how we collect, use and
share your personal information.
The types of personal information we collect from you includes:
- Information you provide to us – personal information that
you provide to us including your contact details (i.e. your name, email
address, phone number and postal address) and your bank account details.
- Our correspondence – if you contact us, we may keep a
record of that correspondence.
- Sales and services information – details of transactions
that you make with us and details of the services we provide to you.
- Credit and Anti-Fraud information (where applicable) –
information relating to your creditworthiness or any criminal or fraudulent
activities provided to us either by you or third parties including information
which establishes your fraudulent activities provided to us either by you
or third parties including information which establishes your identity
such as driving licences, passports and utility bills: information about
transactions, credit ratings from credit reference agencies, fraud, offences,
suspicious transactions, politically exposed person and sanctions lists
where your details are include.
How we use your personal information
We think your information is as important as you are, so want to make
you aware of how we may use your personal information:
- To provide our services effectively to you – to administer our services,
including handling your requests, communicating with you (including offers
or promotions); keeping up-to-date records about you and carrying out our
obligation arising from any contracts entered into between you and us,
to make payment to you and receive payment from you (where applicable).
- To market to you – if you have not objected, to provide you with news,
updates, promotions and information about our products or services.
We may use your information for marketing our own services to you online
or by email, phone or post, and where required by law, we will ask for
your consent at the time we collect your data to conduct any of these types
of marketing. We will provide an option to opt-in for further communication
on any electronic marketing communication sent to you, or you may opt out
by contacting us using the detail in the contact us section of this privacy
notice. If at any time you do not want to us to contact you for marketing
purposes, you can let us know by contacting us using these details.
- Through certain actions when otherwise there is no contractual relationship
between us, such as when you browse our website or ask us to provide you
more information about our business, including our products and services,
you provide your consent to us to process information that may be personal
information.
- Wherever possible, we aim to obtain your explicit consent to process this
information, for example, by asking you to agree to our use of cookies.
- Sometimes you might give your consent implicitly, such as when you send
us a message by email to which you would reasonably expect us to reply.
Transfers of Personal information
We may permit selected third party companies to use your personal information,
for the purpose set out in the section ‘How we use your personal information’
(above). Selected third-parties will be subject to obligation to
process your personal information in compliance with the same safeguards
that we deploy.
We confirm that all personal information held by us about you will remain
in (and will not be transferred outside of) the European Economic Area
(EEA) where data protection laws are of an equivalent stand.
How long will we keep your personal information?
We continue to process your information until you withdraw your consent
or it can be reasonably assumed that your consent no longer exists.
Legal Grounds to process
The legal grounds we rely on to process your personal information are
that processing is necessary for:
- Our legitimate business interests or those of a third party and these
interests are not overridden by your interest or fundamental rights and
freedoms in relation to the protection of your personal information.
Our interests or fundamental rights and freedoms in relation to the protection
of your personal information. Our legitimate business interests include
enabling us to provide you with products, services and information about
our products and services (marketing).
- Our performance of a contract made with you. This includes our providing
you with products and services and our taking steps at your request towards,
and in anticipation of, providing you with products and services.
- Where your express consent has been given to send relevant marketing material
- Our compliance with legal or regulatory obligations
Your rights in relation to your personal information
Unless subject to an exemption (under the GDPR), you have the following
rights with respect to your personal data
- The right to request a copy of the personal data we hold about you.
- The right to request that we correct any personal data if it is found
to be inaccurate or out of date.
- The right to request your personal data is erased where it is no longer
necessary for us to retain such data.
- The right to withdraw your consent to the processing at any time.
- The right to request that the data controller provide the data subject
with his/her personal data and where possible, to transmit that data directly
to another data controller, (known as the right to data portability).
- The right to request to have your personal data deleted so that we no
longer have the lawful ground to use.
- The right to lodge a complaint with the Information Commissioners Office
(ICO).
Cookies
Cookies are small text files that allow us to identify your computer,
recognise repeat users, observe anonymous user behaviour and compile aggregate
data about users in order to improve the service we provide. The
data we collect using cookies does not identify individual users and is
only used for tracking, analysing and marketing.
Most web browsers will accept cookies, but if you would prefer we did
not collect data by this method, you can disable this function within your
browser settings or you can visit the About Cookies website,
which offers guidance for all modern browsers. However, without cookies,
you may not be able to use the full functionality of our site, including
personalisation of the web content to reflect your personal usage.
By using our website you agree that we can place these types of cookies
on you device.
Contact us
If you have any question, or you would like to find out more about this
privacy notice you can contact us at:
NOLAN PLUMBING HEATING AND GAS